Refund Policy

• 14-day satisfaction window. Full refunds are issued within 14 days of purchase if you have completed less than 25% of the lessons and no agency eLearning voucher has been redeemed.
• Voucher-included courses. Once an agency eLearning code (PADI, SSI, SDI/TDI, NAUI, etc.) has been dispensed and is marked redeemed by the agency, that portion of the price is non-refundable. Any remaining DiveBook Academy instruction portion remains refundable within the 14-day window.
• After 14 days. Refunds are at the instructor's discretion and handled case-by-case via the support channel below.

• Cancel anytime — your Pro features remain active through the end of the current billing period.
• We do not pro-rate refunds for partially used months. If you were charged unexpectedly within the last 7 days and have not used Pro features, contact us for a full refund.

• Trip deposits and expedition seats follow the cancellation terms shown on each listing at checkout. DiveBook acts as the booking layer; the operator's terms govern departure refunds.
• Physical gear sold via the Marketplace is refundable in unused condition within 30 days of delivery. Buyer covers return shipping unless the item arrived defective.

Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days. Platform fees (DiveBook's 10% DiveBook Academy marketplace fee) are returned alongside the principal so you receive 100% of the eligible amount.

Please contact us first — we resolve nearly every issue within 48 hours. Filing a chargeback before a support response forfeits the right to instructor-discretion refunds and pauses the account pending review.

Email support@divebook.pro with your order ID (visible in your receipts). We respond within one business day.